Predictive analytics: shortcut to problem solving in service and maintenance

A customer company reports a malfunction on a machine from your company via the service app. At the same time, your service platform generates a service ticket that your remote service team can use in real time to...

WeiterlesenPredictive Analytics: Abkürzung zur Problemlösung in Service und Instandhaltung

Chatflow optimisation: 4 examples show the efficiency potential of chatbots

They answer simple enquiries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low cost. For the use of...

WeiterlesenChatflow-Optimierung: 4 Beispiele zeigen das Effizienzpotenzial von Chatbots

Optimise service processes with process mining and end frustrating ticket ping-pong

You have recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team can complete thanks to optimal support from software tools....

WeiterlesenMit Process Mining Serviceprozesse optimieren und das frustrierende Ticket-Ping-Pong beenden

More time for the essentials: Robotic Process Automation (RPA) reduces standard tasks

Robotic Process Automation (RPA) technology is attacking a point that prevents companies of all sizes from increasing process efficiency: Internal software systems have not kept up with the evolution of...

WeiterlesenMehr Zeit für das Wesentliche: Robotic Process Automation (RPA) reduziert Standardaufgaben