A customer company reports a malfunction on a machine from your company via the service app. At the same time, your service platform generates a service ticket that your remote service team can use in real time to...
They answer simple enquiries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low cost. For the use of...
You have recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team can complete thanks to optimal support from software tools....
Robotic Process Automation (RPA) technology is attacking a point that prevents companies of all sizes from increasing process efficiency: Internal software systems have not kept up with the evolution of...
Internal communicators have had an eventful time. The Corona crisis put their communication skills to the test. Despite spiralling events and working from home offices, they had to...
What are the signs that the machine is about to be damaged? What is the most efficient way to exclude common causes of malfunctions? The answers to these questions have your...
Culture change on the shop floor How consumer apps are changing the paradigm People are connecting mobile to the smart factory in Industry 4.0 2021. Industry 4.0. Digitisation of industry is going ever...
More than ever, internal communication influences the success of a company. This is because new ways of working are developing with higher demands on the individual employee. At the same time, people's expectations of...
Hours invested in masterpieces for the latest news and updates? It is all the more frustrating when these do not reach the right reader or are not retrieved in the first place. This does not...
Modern remote service uses the possibilities of digitalisation. The increasing networking of hardware components, software and the human factor is capable of significantly increasing plant availability for the user. At the same time,...
