Predictive analytics: shortcut to problem solving in service and maintenance

A customer company reports a malfunction on a machine from your company via the service app. At the same time, your service platform generates a service ticket that your remote service team can use in real time to...

WeiterlesenPredictive Analytics: Abkürzung zur Problemlösung in Service und Instandhaltung

Chatflow optimisation: 4 examples show the efficiency potential of chatbots

They answer simple enquiries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low cost. For the use of...

WeiterlesenChatflow-Optimierung: 4 Beispiele zeigen das Effizienzpotenzial von Chatbots

Optimise service processes with process mining and end frustrating ticket ping-pong

You have recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team can complete thanks to optimal support from software tools....

WeiterlesenMit Process Mining Serviceprozesse optimieren und das frustrierende Ticket-Ping-Pong beenden

More time for the essentials: Robotic Process Automation (RPA) reduces standard tasks

Robotic Process Automation (RPA) technology is attacking a point that prevents companies of all sizes from increasing process efficiency: Internal software systems have not kept up with the evolution of...

WeiterlesenMehr Zeit für das Wesentliche: Robotic Process Automation (RPA) reduziert Standardaufgaben

Apps, social intranet, digital workflows: Trends for internal communication

Internal communicators have had an eventful time. The Corona crisis put their communication skills to the test. Despite spiralling events and working from home offices, they had to...

WeiterlesenApps, Social Intranet, digitale Workflows: Trends für die interne Kommunikation

How to reduce costs and increase service quality? By building up a knowledge database!

What are the signs that the machine is about to be damaged? What is the most efficient way to exclude common causes of malfunctions? The answers to these questions have your...

WeiterlesenWie Kosten senken und Servicequalität steigern? Indem Sie eine Wissensdatenbank aufbauen!

Why voice-controlled machines in 2025 can already be prepared with a messenger today ?

Culture change on the shop floor How consumer apps are changing the paradigm People are connecting mobile to the smart factory in Industry 4.0 2021. Industry 4.0. Digitisation of industry is going ever...

WeiterlesenWarum sprachgesteuerte Maschinen in 2025 sich schon heute mit einem Messenger vorbereiten lassen ?