The Dieffenbacher company from Baden-Württemberg manufactures production systems for the wood-based materials industry. With its 1700 employees, the company has 16 locations worldwide.
MEXS and Dieffenbacher jointly set themselves the task of eliminating media discontinuities, breaking down language barriers and making the valuable knowledge available in the form of conversations between customers and service staff.
"The frequency of contact with our customers we have by by a factor of 2-3 increased - with the corresponding opportunity for the spare parts business. Nevertheless we save a good 10 % in the processing time of our hotline cases.cases, because speed and quality of problem solving are problem solving improved have improved. Besides the monetary benefit we have succeeded, customer satisfaction and customer loyalty. significantly to increase. Language barriers we have with ourm Messenger to successfully reduce language barriers."
Do you have questions or would you like to test the MEXS platform free of charge?
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Do you have questions or would you like to test the MEXS platform free of charge?
We would be happy to advise you on this. Get in touch with us!
