Use cases with MEXS
HOW YOU CAN IMPLEMENT YOUR USE-CASE WITH US
Smart Factory
Seamless communication between man and machine
Smart Service
Automated service tickets - quick and easy
Company-wide communication
Also in the home office in times of crisis
Mobile task management
Clear distribution of tasks in projects
School Messenger
Simply secure communication between students, parents and teachers
Patient communication
Privacy and data security despite mobile access
Applicant portal
Efficient applicant management for your recruiters
Mobile digital workplace
Location-independent task overview and report entry on the construction site
Employee communication
Rapid flow of information and simplified communication
Not the right one for you yet? Contact us - with our flexible platform we can map almost any application.
We look forward to implementing your requirements with you!
Seamless communication between man and machine
SMART FACTORY MESSENGER
Always reacting correctly and quickly in the event of malfunctions in the machinery is crucial for availability and thus profitability. In practice, this is easier said than done. After all, the malfunction message must first be recognised, then the right employee must be found to solve it, and he or she may need another to support him or her. And if there are several messages at the same time, they first have to be prioritised. In today's communication chain, all this is too often cumbersome, lengthy and error-prone.
The smart solution for you
Simple, fast and flexible
Our solution: With the MEXS Smart Factory Messenger, the machine reports faults directly to the right chat group - depending on the alarm code to mechanics, electricians and any other groups. Your employees are alerted via push notification and can react immediately, involve other experts and thus solve the problem quickly. The procedure is very flexible: in principle, all signals of an OPC UA interface can be processed.
Linking different dimensions of a solution process
SMART SERVICE MESSENGER
Nowadays, the service department of a company usually still receives messages by phone, email and - more and more often - by WhatsApp message. In a first step, the communicated problem is then narrowed down and described, which is usually very time-consuming. In most cases, employees even have to create the respective service ticket manually.
Uncomplicated and fast
Best service for your customers
Solution: With the MEXS Smart Service Messenger, employees immediately scan the QR code attached to the defective equipment (e.g. on a machine). This automatically generates a service ticket and shows the "production history", e.g. B. when the equipment was produced (batch number) or how long ago it was last serviced. In addition, the scan process generates its own chat group. Fault reports, chat groups and service tickets are linked to one another. In addition, a bot supports the search for a suitable solution from the knowledge database, which also saves time.
Talk to us!
Do you have questions or would you like to test the MEXS platform free of charge?
We would be happy to advise you on this. Get in touch with us!
Talk to us!
Do you have questions or would you like to test the MEXS platform free of charge?
We would be happy to advise you on this. Get in touch with us!
