Chatflow optimisation: 4 examples show the efficiency potential of chatbots

They answer simple enquiries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low cost. For the use of...

WeiterlesenChatflow-Optimierung: 4 Beispiele zeigen das Effizienzpotenzial von Chatbots

Optimise service processes with process mining and end frustrating ticket ping-pong

You have recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team can complete thanks to optimal support from software tools....

WeiterlesenMit Process Mining Serviceprozesse optimieren und das frustrierende Ticket-Ping-Pong beenden

Apps, social intranet, digital workflows: Trends for internal communication

Internal communicators have had an eventful time. The Corona crisis put their communication skills to the test. Despite spiralling events and working from home offices, they had to...

WeiterlesenApps, Social Intranet, digitale Workflows: Trends für die interne Kommunikation

How to reduce costs and increase service quality? By building up a knowledge database!

What are the signs that the machine is about to be damaged? What is the most efficient way to exclude common causes of malfunctions? The answers to these questions have your...

WeiterlesenWie Kosten senken und Servicequalität steigern? Indem Sie eine Wissensdatenbank aufbauen!

Employee survey: The challenge of internal communication skills

Your employees are a valuable source of knowledge: some work in customer contact and get feedback there. Others are going through an internal change process and can assess the extent to which the measures are having the desired effect....

WeiterlesenMitarbeiterbefragung: Herausforderung an die interne Kommunikationsfähigkeit