They answer simple enquiries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low cost. For the use of...
You have recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team can complete thanks to optimal support from software tools....
Internal communicators have had an eventful time. The Corona crisis put their communication skills to the test. Despite spiralling events and working from home offices, they had to...
What are the signs that the machine is about to be damaged? What is the most efficient way to exclude common causes of malfunctions? The answers to these questions have your...
Newsletters, staff newspapers and intranets are among the established tools for internal communication. But they have shortcomings that limit the effectiveness of communication. These include long lead times, the low...
Although the importance of internal communication is recognised, many companies find it difficult to optimally network internal target groups. This is mainly due to the lack of a central coordination of communication....
Efficient internal communication brings spatially dispersed offices closer together in the perception of employees. Regardless of whether colleagues work in a home office or teams are distributed across different locations: You...
More than ever, internal communication influences the success of a company. This is because new ways of working are developing with higher demands on the individual employee. At the same time, people's expectations of...
Your employees are a valuable source of knowledge: some work in customer contact and get feedback there. Others are going through an internal change process and can assess the extent to which the measures are having the desired effect....
Hours invested in masterpieces for the latest news and updates? It is all the more frustrating when these do not reach the right reader or are not retrieved in the first place. This does not...
