This data protection declaration informs users about the type, scope and purpose of the collection and use of personal data by the responsible provider Chatflow Business GmbH, Steigäcker 11, 78582 Balgheim, Germany on this website (hereinafter referred to as "offer"). The legal basis for data protection can be found in the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).
Access data/ Server log files
The provider (or its web space provider) collects data about each access to the offer (so-called server log files). The access data includes: Name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider. The provider uses the log data only for statistical analysis for the purpose of operation, security and optimization of the offer. However, the provider reserves the right to subsequently check the log data if there is a justified suspicion of unlawful use due to concrete indications.
Handling of personal data
Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes the name, email address or telephone number. But also data about preferences, hobbies, memberships or which websites were viewed by someone count as personal data. Personal data is only collected, used and passed on by the provider if this is permitted by law or the users consent to the data collection. The data processed by us will be deleted or restricted in its processing in accordance with Art. 17 and 18 GDPR . Unless expressly stated within the scope of this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. I.e. the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law. According to legal requirements in Germany, data is stored for 10 years in accordance with §§ 147 para. 1 AO, 257 para. 1 nos. 1 and 4, para. 4 HGB (books, records, management reports, accounting vouchers, commercial books, documents relevant to taxation, etc.) and 6 years in accordance with § 257 para. 1 nos. 2 and 3, para. 4 HGB (commercial letters). According to legal requirements in Austria, records are kept in particular for 7 years pursuant to Section 132 (1) BAO (accounting records, vouchers/invoices, accounts, receipts, business papers, statement of income and expenditure, etc.), for 22 years in connection with real property and for 10 years for records in connection with electronically provided services, telecommunications, radio and television services provided to non-entrepreneurs in EU member states and for which the Mini-One-Stop-Shop (MOSS) is used.
When contacting us (e.g. by contact form, e-mail, telephone or via social media), the user's details are processed for the purpose of handling the contact request and its processing pursuant to Art. 6 (1) lit. b) GDPR . The user's details may be stored in a customer relationship management system ("CRM system") or comparable enquiry organisation. We delete the inquiries if they are no longer necessary. We review the necessity every two years; furthermore, the legal archiving obligations apply.
Comments and contributions
When users leave comments on the blog or other posts, their IP addresses are stored. This is done for the security of the provider, in case someone writes illegal content in comments and posts (insults, prohibited political propaganda, etc.). In this case, the provider itself can be prosecuted for the comment or post and is therefore interested in the identity of the author.
Follow-up comments can be subscribed to by users. Users will receive a confirmation email to verify that they are the owner of the email address entered. Users may unsubscribe from ongoing comment subscriptions at any time. The confirmation email will contain instructions on how to do so.
With the newsletter we inform you about us and our offers. If you would like to receive the newsletter, we require a valid email address from you as well as information that allows us to verify that you are the owner of the specified email address or that the owner agrees to receive the newsletter. Further data will not be collected. This data is only used for sending the newsletter and will not be passed on to third parties. When you register for the newsletter, we store your IP address and the date of registration. This storage serves solely as proof in the event that a third party misuses an email address and registers to receive the newsletter without the knowledge of the authorized person. You can revoke your consent to the storage of data, the email address and its use for sending the newsletter at any time. The revocation can be done via a link in the newsletters themselves, in your profile area or by sending a message to the contact options above.
Integration of services and contents of third parties
It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated within this online offer. This always requires that the providers of this content (hereinafter referred to as "third-party providers") perceive the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore necessary for the presentation of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes. Insofar as this is known to us, we inform the users about it.
The data entered during registration will be used for the purposes of using the offer. Users may be informed by e-mail about information relevant to the offer or registration, such as changes to the scope of the offer or technical circumstances. The collected data can be seen from the input mask within the registration process. This includes NAME, POSTAL ADDRESS, E-MAIL ADDRESS, IP ADDRESS.
Use of Facebook Social Plugins
+1 button from Google+
Contact via button "Test now for free
When contact is made with the deposit of the e-mail, telephone number for callback, name, etc., the information of the user is processed for the processing of the contact request and its handling in accordance with GDPR Art. 6 paragraph 1, part b). The user's details may be stored in a customer relationship management system (SugarCRM, Pipedrive) or sales lists. We delete the requests if they are no longer relevant for us.
Balgheim, 25.05.2018 last modified on 20.06.2018, 11:35 a.m.
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