Earliest possible starting date:
as of now

Work experience:
With work experience

BE A PART OF US

MEXS is a platform that deals with the latest technologies to bring innovative products to the market. We build conversational workflows for industry and many other companies. We are a young, motivated and dedicated team, characterised by expertise, entrepreneurial thinking, team spirit and drive.

You'd like to join us in bringing the big world of corporate communications to safety and successfully bring your talent, ideas and energy to the table. Then you should read on and see if this position suits you.

You are
Customer Success Manager (m/f/d)

• You already have several years of experience in the area of customer support, sales, customer success management or in a comparable position and an affinity for IT and ideally already have professional experience in the IT industry.
• You have a degree or comparable training in the field of business studies/Business Administration with a focus on marketing, media studies or computer science
• You have experience in the holistic support of business customers as well as the sale of SaaS products and other innovative technology solutions.
• You are said to be goal-oriented, meticulous and able to work in a team, and you have very good communication skills.
• You have a passion for digital trends, app design and technical innovations.

You can do that for us:

• After signing our clients' contracts, you take over their complete support, from set-up to the end of an incubation phase, skilfully converting questions and concerns into trust and enthusiasm.
• You take over the training of the operational contact persons and discuss suggestions for improvement with our product team.
• Bugs are fixed quickly through your commitment to working with our tech team.
• Your new strategies at touch points and throughout the onboarding process will optimise the customer journey to set new standards of customer experience.
• You combine organised process management in Jira with very good interpersonal skills in dealing with customers and colleagues.

That's what we do for you:

• A challenging, varied position and many exciting projects and tasks await you, which you can implement with your creative spirit.
• Flat hierarchies and plenty of room for innovative ideas and creative opportunities are part of our corporate culture
• Freedom for your personal and professional development
• We score with a flexible working time arrangement

Does this sound like the perfect job for you? Then we look forward to receiving your application.

Send your application documents by e-mail, stating your desired salary and possible starting date.

Contact person: Simone Weber

Don't be discouraged if you don't meet all the points of our job profile. Just apply - what counts for us is your personality.