They answer simple queries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low costs.
With our 24/7 service, we want to take our customers around the world a step further every day in the operation and maintenance of their wood-based material plants. Through the successful introduction of MyMessenger as an essential part of our digital service platform MyDieffenbacher, we have once again succeeded in decisively improving our communication and the documentation of service cases.
Technical Managing Director
DIEFFENBACHER GMBH Mechanical and Plant Engineering