Companies are people. People are conversations. In the age of digitalisation and automation, these conversations between people are increasingly important. Your processes, or workflows, ensure efficiency, but don't notice the conversations of colleagues. Inefficient.
We believe that non-desk workers work much more efficiently with colleagues, software and hardware when they do it in natural language, whether text, audio or video. Optimise your administrative and HR processes, your internal communication, your remote service, and increase employee satisfaction and customer loyalty.
Whether hosted on premise or on MEXS servers in the cloud, communications and documents are stored in compliance with the GDPR and are accessible from anywhere.
Conversations are our most important asset. We link them to your processes via voice and video calls or text and voice messages.
The MEXS platform adapts. Existing systems (ERP, CRM, PLM, IoT) do not have to be eliminated, but can be connected via interface.
In enger Zusammenarbeit mit MEXS konnten wir unsere Idee eines Apotheken-Messengers ideal umsetzen. Der M-Chat ermöglicht unseren Kund:innen eine unkomplizierte, schnelle Kontaktaufnahme zu den 20 MEDICON Apotheken. Im Chat können Rezepte – und zukünftig E-Rezepte – übersendet und Medikamente vorbestellt werden. Über eine Push-Benachrichtigung können wir Kunden, die dies wünschen, aktuelle Angebote zukommen lassen und zu anstehenden Terminen und Veranstaltungen informieren. Mit dem M-Chat ist MEXS und MEDICON eine App gelungen, die von den Kunden sehr gut angenommen wird.
Verena Höllriegl
Geschäftsführerin
MEDICON BRL GmbH
With our 24/7 service, we want to take our customers all over the world a step further every day in the operation and maintenance of their wood-based material plants. Through the successful introduction of MyMessenger as an essential part of our digital service platform MyDieffenbacher, we have once again succeeded in decisively improving our communication and the documentation of service cases.
Lothar Fischer
Technical Managing Director
DIEFFENBACHER GMBH Mechanical and Plant Engineering
Especially during the Corona crisis, it was confirmed that the early investment in a messenger and news app was the right way forward for Aluminium Norf GmbH. When the spontaneous need for communication and orientation of our more than 2,300 colleagues was at its greatest, we were able to reach everyone quickly and securely - even without a screen workstation. The cooperation with MEXS was very reliable, flexible and fast even in hectic times. Many thanks for the excellent support!
Dr. Marike Bartels
Corporate Communications ALUMINIUM NORF GmbH
For our operator assistance system "Smart-Factory-Panel", we were able to rely on fast and helpful support during the development of the widgets. Especially the technical workshop, which lasted several days, was a real enrichment for us. With our Rotte-Messenger, we particularly appreciate that it is an expandable platform that offers us additional benefits beyond the actual function. In addition to the partnership-based cooperation, we appreciate the flexibility and openness of MEXS.
Dr Franz-Barthold Gockel
Managing Director Ulrich Rotte Anlagenbau und Fördertechnik GmbH
With MEXS, we were able to implement the Kleiser Messenger. This allows us to communicate with our clients in a closed community and is thus protected against the DSGVO.
Michael Kleiser
Managing Director Kleiser Steuerberatung
Safty First: The Schramme company messenger enables us to communicate securely as a team with customers or suppliers wherever we are. In accordance with confidentiality agreements, technical data, drawings and information can be sent quickly, directly and above all safely through the network. All data remains with us, no one reads it. Communication 4.0 - worldwide.
Hardy Grandl
Managing Director Magnetbau Schramme GmbH & Co. KG
As the inventor and manufacturer of the wire-race bearing, Franke GmbH is launching several digitalisation projects in 2019 in its 70th anniversary year. The introduction of the Franke Messenger from MEXS is an important prerequisite for future human-machine collaboration as part of our Industry 4.0 strategy."
Sascha Eberhard
Managing Director Franke GmbH
The Connector Library offers you predefined processes that you can use quickly and easily in your company.
Benefit from our workflows!
But that is by no means all. The MEXS API enables you to integrate existing systems and thus significantly improve your workflows.
They answer simple queries from customers and in this way relieve customer service staff. In this way, chatbots contribute to an increase in service quality at low costs.
You have only recently redefined your service process. From ticket registration to closure and solution documentation, there are only a few process steps that the team has to take.
A customer company reports a malfunction on a machine from your company via the service app. At the same time, your service platform generates a service ticket, which your team can use for the
Book a demo appointment now to learn how MEXS can support your business.
Already convinced? Apply directly for the 30-day trial!
